Report an Issue

If we are managing your property, we will be your main point of contact for any issues you may have. In the case of emergencies that may fall outside of our remit please note the following:

All maintenance must be reported via our Maintenance Report Form at the bottom of this page. We aim to complete all maintenance requests in line with our response times listed below. However please note that reporting your maintenance issue through another channel may lead to delays.

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Tenant Fees

Refundable Holding deposit - Capped at 1 weeks rent.

Security Deposit - Capped at 5 weeks rent for annual rental under £50,000, or 6 weeks rent for annual rental over £50,000

Rent - The agreed monthly rent

Changes to tenancy - Capped at £50 inc VAT

Early termination charge Not exceeding the landlord’s financial losses

Late payment of rent - Interest of 3% above BoE base rate for each day the rent is late, once it is 14 days overdue

Replacement keys - Reasonable costs or the tenant has the option to purchase themselves

Utilities, council tax, communication services, TV Licence etc - Tenants own responsibility unless otherwise stated in contract

Client Money Protection Scheme Membership details Membership no: - CMP011886

Property Redress Scheme Membership details - Membership no: PRS039297


Landlord Fees

We offer three types of services for the property management of our Landlords:

Let Only: We charge the first two week’s rent as commission

Management: 8% of monthly rent

Guaranteed Rent:There is no set fee for this service. We offer a guaranteed rental price upon evaluation of the property. Note that we do not offer guaranteed rent for all properties.